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As of 1 April 2018 Liverpool Community Health Trust has been acquired by Mersey Care NHS Foundation Trust.

For more up to date information please visit: www.merseycare.nhs.uk/our-services/physical-health-services/ to access Physical Health Services.

You can contact Liverpool Community Services' Patient Advice and Liaison Service on:

Tel: Freephone 0300 7900 224 or 0151 295 3019 Email: csd@liverpoolch.nhs.uk

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Compliments & Complaints

Who can compliment, comment or complain?

Anyone who is receiving, or has received, NHS treatment or services can compliment, comment or complain. If you are unable to make a complaint yourself, then someone can act on your behalf with your written consent. We can accept complaints from:

How to make a formal compliment, comment or complaint about health services

You may make a compliment, comment or complaint in writing, by email, by telephone or in person.

To raise concerns on an informal basis, or ask for help and advice please contact our PALS (Patient Advice and Liaison Service). The PALS telephone number is 0300 7900 224. The PALS line is manned between 9am and 4.30pm and has a 24 hour, seven day a week answer machine in place.

If you are making a formal complaint, it is important to make your complaint as soon as possible. Usually the NHS will only investigate complaints that are either:

These time limits may be set aside if there are good reasons why you could not complain sooner and providing it is still possible to investigate the complaint effectively and efficiently.

If you would like support from an external body you can contact the Merseyside and Cheshire Healthwatch Advocacy. They are a free, impartial and independent service for people wishing to complain, or have already complained about services provided by the NHS and can be contacted on 0808 801 0389.

To make a formal compliment, comment or complaint please contact our Customer Service Team:

Liverpool Community Health
Customer Services Department
2nd Floor
Liverpool Innovation Park
Digital Way
Liverpool
L7 9NJ

Tel: 0300 790 0224
Email: csd@liverpoolch.nhs.uk
Twitter: @NHSLiverpoolCH
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