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As of 1 April 2018 Liverpool Community Health Trust has been acquired by Mersey Care NHS Foundation Trust.

For more up to date information please visit: www.merseycare.nhs.uk/our-services/physical-health-services/ to access Physical Health Services.

You can contact Liverpool Community Services' Patient Advice and Liaison Service on:

Tel: Freephone 0300 7900 224 or 0151 295 3019 Email: csd@liverpoolch.nhs.uk

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You & Your Health Records

NHS organisations collect lots of information for the treatment management and monitoring of patient care. More information can be found below and also by downloading the attached leaflet - You & Your Health Records.

Data Protection Act 1998

The Data Protection Act 1998 came into force on 1st March 2000. It provides living individuals with a right of access to personal information held about them. The right applies to all information held in computerised form and also to non-computerised information held in filing systems structured so that specific information about particular individuals can be retrieved readily.

Subject Access Requests

Under the Data Protection Act 1998, patients are entitled to copies of their information by making a ‘Subject Access Request’. 

You may also have a right, under the Access to Health Records Act 1990 to access information about others.  Please contact the Information Governance team for more information.

Liverpool Community Health (LCH) NHS Trust will only be able to provide the information it holds and not that of other organisations and will only release the information it is legally allowed to do so. To make a request you must complete the below form and provide the following:

To request copies of your information please complete the attached ‘Subject Access Request’ form. Please send the completed form to:

Information Governance Team
Liverpool Innovation Park
2nd Floor
Digital Way
Liverpool
L7 9NJ
Tel: 0151 295 3014

What Records?
You can apply to access your medical records, this could include:

This list is not exhaustive and you can have access to other types of information.  Please contact the Information Governance team for assistance.

Hospital Records
Please contact the hospital in which you received treatment from.

GP Records
Liverpool Community Health provide General Practitioner (GP) services at Windmill Hill Medical Centre in Runcorn. If you are registered with that GP Practice, please contact them directly on 01928 842626 if you wish to access your GP health records. 

If you are registered with any other GP practice please contact them directly for access to your GP health records.

If you wish to request access to your child’s records please take note of the following:

Once we have located the information that you have requested, it will be reviewed by a healthcare professional before release.  This is to ensure:

We endeavour to respond to your request within 21 days, however in some circumstances it may take up to 40 days to complete.

Access to Health Records Act 1990

Provides a limited right for certain people to access deceased patients records. The requester must:

For more information on such requests you can call the Health Records and Information Governance Team on 0151 295 3014.

For details about how your privacy is protected please see the Protecting Privacy leaflet.

For further information with regards to Data Protection please visit the Information Commissioners Office (ICO) website or call 0845 630 6060 or 0162 554 5745.