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As of 1 April 2018 Liverpool Community Health Trust has been acquired by Mersey Care NHS Foundation Trust.

For more up to date information please visit: www.merseycare.nhs.uk/our-services/physical-health-services/ to access Physical Health Services.

You can contact Liverpool Community Services' Patient Advice and Liaison Service on:

Tel: Freephone 0300 7900 224 or 0151 295 3019 Email: csd@liverpoolch.nhs.uk

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Interpretation and Translation

The NHS has an important role to play in reducing health inequalities yet, in some cases, the people most in need of health care have the most difficulty accessing it (DoH, 2008).

Many of our patients and their carers require alternative methods of communication.  This includes people who are deaf or have a hearing impairment, those that are blind or have visual impairments, those who have a head injury or learning difficulties and those who don’t use English as their first language.

Interpreting services also support health professionals to deliver a safe and effective service to all population groups in our area.

For advice on any aspect of interpretation or translation contact Frank.Davidson@liverpoolch.nhs.uk

Interpreting Services

Face to Face interpretation
Liverpool Community Health has a contract with a company that provides a high quality interpreting service. Interpreters provide word for word interpretation between the patient and health professional.

Telephone interpretation
Liverpool Community Health has access to a telephone interpreting service to support those patients who do not speak English. It can be used in an emergency to deal with an immediate communication difficulty or to book an appointment. The service is available 365 days a year covering over 120 languages.

Health information in other languages

Videos on how to use the NHS in England - for new migrants (Videos available in Arabic, Cantonese, Farsi/Dari, French, Kurdish, Mandarin, Polish, Somali, Sylheti and Urdu - use the drop-down box below the video title to access them.)

Liverpool Health Promotion Service: A range of health Information in other languages

NHS Choices: The NHS Choices website has the facility to translate pages into many languages

British Sign Language (BSL) interpreted videos: The BSL have produced various videos about popular health conditions

Specific Conditions and Topics: 

Asthma

  • Information on Asthma: Information & frequently asked questions relating to Asthma. (Available in a variety of languages)

Breast feeding and Weaning

Cancer Screening

Child and Maternal Health

Dementia

Diabetes

Domestic Violence

FGM 

Genetic Conditions

Safeguarding Children

  • NSPCC - 'Worried about a child?': Advice and Support for child protection from the NSPCC, including details for the 24 hour helpline: (Available in: Arabic, Bengali, Farsi, Gujurati, Hindi, Polish, Punjabi, Turkish, Urdu & Welsh.)

Screening Information

Sexual Health and Pregnancy Advice

Smoking

Your Emotional Wellbeing in Pregnancy and Beyond

General information for people without English as a first language

Citizens Advice Bureau
Click here to view FAQs and factsheets

(Available in: English, Welsh, Bengali, Punjabi, Gujurati, Urdu and Chinese.)

Local information
Click here to view Sefton Council's 'Welcome to...'  information booklets. The booklets contain information about Southport, Formby, Crosby, Bootle, And Maghull and Lydiate. 

(Available in: English, Latvian, Russian, Chinese, Portuguese and Polish.)

Migrant workers information
Click here to view the migrant workers North West website.

Welfare Rights & Advice
Click here to view information about rights for migrant workers in the UK on the 'Welfare Rights & Advice - Know your Rights' leaflets.