Interpretation and Translation
The NHS has an important role to play in reducing health inequalities yet, in some cases, the people most in need of health care have the most difficulty accessing it (DoH, 2008).
Many of our patients and their carers require alternative methods of communication. This includes people who are deaf or have a hearing impairment, those that are blind or have visual impairments, those who have a head injury or learning difficulties and those who don’t use English as their first language.
Interpreting services also support health professionals to deliver a safe and effective service to all population groups in our area.
For advice on any aspect of interpretation or translation contact Frank.Davidson@liverpoolch.nhs.uk
Face to Face interpretation
Liverpool Community Health has a contract with a company that provides a high quality interpreting service. Interpreters provide word for word interpretation between the patient and health professional.
Liverpool Community Health has access to a telephone interpreting service to support those patients who do not speak English. It can be used in an emergency to deal with an immediate communication difficulty or to book an appointment. The service is available 365 days a year covering over 120 languages.
Health information in other languages
Videos on how to use the NHS in England - for new migrants (Videos available in Arabic, Cantonese, Farsi/Dari, French, Kurdish, Mandarin, Polish, Somali, Sylheti and Urdu - use the drop-down box below the video title to access them.)
Liverpool Health Promotion Service: A range of health Information in other languages
NHS Choices: The NHS Choices website has the facility to translate pages into many languages
British Sign Language (BSL) interpreted videos: The BSL have produced various videos about popular health conditions
Specific Conditions and Topics:
- Information on Asthma: Information & frequently asked questions relating to Asthma. (Available in a variety of languages)
Breast feeding and Weaning
- Unicef - Baby Friendly Resources: Baby Friendly resources. (Available in a variety of languages)
- Cancer screening information is available from the NHS Cancer Screening Programme. (Available in a variety of languages)
Child and Maternal Health
- Healthy Start - Resources: Recourse's & Health tips for during pregnancy and for infants. (Available in: Urdu, Somali, Bengali, Hindu and Welsh.)
- National Literacy Trust - Talking to your baby: Information on talking to your baby from the National Literacy Trust. (Available in a variety of languages)
- The Alzheimer’s Society - Fact Sheets: Fact sheets from the Alzheimer’s Society. (Available in a variety of languages)
- Diabetes UK - General Information: Information on Diabetes from Diabetes UK. (Available in a variety of languages)
- Home Office - Three Step Guide: A three step guide to escaping violence and abuse. (Available in a variety of languages)
- NHS Choices - FGM Health Services: Information and support for FGM, produced in various languages from NHS Choices
- Genetic Alliance UK - Patient Information Leaflets: The Genetic Alliance UK produces various publications for patients, families, children, and anyone interested in genetic conditions.
- NSPCC - 'Worried about a child?': Advice and Support for child protection from the NSPCC, including details for the 24 hour helpline: (Available in: Arabic, Bengali, Farsi, Gujurati, Hindi, Polish, Punjabi, Turkish, Urdu & Welsh.)
- Antenatal & Newborn Screening Information: Information for newborn & antenatal screening from the UK National Screening Committee. (Available in a variety of languages)
Sexual Health and Pregnancy Advice
- British Pregnancy Advisory Service: Information about BPAS services. (Available in a variety of languages)
- A Guide to Contraception (produced by Liverpool Community Health) is available in the following languages:
- Smoke Free - Stop Smoking, Start Living Leaflets: Leaflets with advice on how to stop smoking as well as the benefits of quitting. (Available in a variety of languages)
Your Emotional Wellbeing in Pregnancy and Beyond
General information for people without English as a first language
Citizens Advice Bureau
Click here to view FAQs and factsheets
(Available in: English, Welsh, Bengali, Punjabi, Gujurati, Urdu and Chinese.)
Click here to view Sefton Council's 'Welcome to...' information booklets. The booklets contain information about Southport, Formby, Crosby, Bootle, And Maghull and Lydiate.
(Available in: English, Latvian, Russian, Chinese, Portuguese and Polish.)
Migrant workers information
Click here to view the migrant workers North West website.
Welfare Rights & Advice
Click here to view information about rights for migrant workers in the UK on the 'Welfare Rights & Advice - Know your Rights' leaflets.