As of 1 April 2018 Liverpool Community Health Trust has been acquired by Mersey Care NHS Foundation Trust.

For more up to date information please visit: to access Physical Health Services.

You can contact Liverpool Community Services' Patient Advice and Liaison Service on:

Tel: Freephone 0300 7900 224 or 0151 295 3019 Email:

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The ICCT Team


The ICCT Team share why they are Proud to Care.

ICCT stands for the Intensive Community Care Team. We are a multi-disciplinary team of health professionals who provide holistic and rapid response care for patients who may have otherwise needed to be admitted to hospital.

The patients we care for have a clinical need that can be managed in their home environment.  Our service is a re-ablement process – in other words, we aim to help patients recover their normal way of life, but in the comfort of their own home.   

We were created after the old wards 9 and 11 based in Broadgreen hospital closed and celebrated our first birthday on 22 August this year.  We didn’t have very much time to set ourselves up, but we had a really strong focus on what we wanted to achieve and what was important to patients, and we used a really inclusive approach, taking on board the views of all the staff in the team, GPs and patients in setting up the service.  We are so proud of how far our service has come and the difference we make to the patients we care for.

From call to care, we provide a 2 hour response time.  If a patient needs equipment, we can usually get that within the same day to help resolve a situation. Without us, an ambulance or hospital intervention would often be necessary. The composition of various professions within our team mostly eliminates the need for onward referrals and allows us to deliver care that ensures the patient’s comfort and independence. On a ward, you don’t always get to see the small things that impact a patient but we can spend quality time with the patients to understand their needs and respond in the best way.

We work with other services to support an efficient and holistic delivery of care. Merseyside Fire and Rescue service are now developing their services to help support our patients at home. They conduct basic fire safety checks, but are now examining the options a patient has to prevent or escape a fire. This is a project we are hoping to be involved in to further enhance our patients’ safety and the quality of care we deliver.

ICCT is a 24 hour service, available 365 days a year, delivered by around 70 people. On average, 29% of referrals have resulted in an avoided admission, equating to seven admissions avoided weekly. Since the service begun, approximately 2,600 bed days have been saved. The cost of this, together with a 70% reduction of agency costs amounts to a saving of around £1.9million. In our team, it doesn’t matter what profession you’re part of, we learn and support one another to continuously improve our skills and to deliver a fantastic service. The uniqueness of ICCT and our passion as a team, exemplifies a future for intermediate care being delivered at home. In the past year we have come a long way, and our work helps people get back to living their normal lives. Our work is really rewarding, and we hope to inspire other areas to set up similar services. We are so proud of how far we have come in the past year, and we are certainly proud to care.